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Unlock your potential with expert guidance and tailored strategies designed to elevate your career, accelerate your growth, and achieve your professional goals.
“If you’re not sure which Microsoft account you have, don’t worry — info is available at the bottom of this page.
IITI Learning Labs
Each session is practical, beginner-friendly, and designed to make sure you leave feeling confident — not confused. Choose your lab below and then register using the form or WhatsApp link
M365 Outlook on Point
Take control of Outlook with practical tips for email, calendar, and productivity.
Who it’s for: Free & Licensed Microsoft 365 users.
Master Outlook for email and calendar management.
Organize your inbox with folders, categories, and rules.
Write professional emails with signatures and attachments.
Schedule meetings and manage events with ease.
Discover hidden features like templates and Quick Steps.
Works for both free and paid Microsoft 365 accounts.
3 Hours
R1050
M365 OneDrive Essentials
Your files, organized, secure, and always within reach.
Who it’s for: Free & Licensed Microsoft 365 users.
Understand OneDrive and its key features.
Upload and organize files for easy access.
Sync files to your PC and work offline.
Share files securely and manage permissions.
Restore previous versions and recover deleted files.
Explore hidden tools like Personal Vault and Files On-Demand.
3 Hours
R1050
Microsoft Teams: Meeting Essentials
Run Meetings Like a Pro: Confident, Connected, and Collaborative with Microsoft Teams
Who it’s for: All users, no experience needed.
Schedule meetings fast
Join from any device
Control audio & video
Share screens & files
Use chat and Whiteboard
Record and follow up
4 Hours
R1400
Support Desk Etiquette: Pro
Every Call, Every Time: Support That Shines.
Who it’s for: Anyone who wants to deliver world-class phone support.
Master professional phone etiquette
Handle tough calls with confidence
Communicate clearly by phone and email
Deliver secure, remote assistance
Build trust with every customer
Boost your helpdesk reputation
3 Hours
R1050
Copilot Pro Essentials
Ready to go pro? Let’s make Copilot your secret weapon.
Who it’s for: Licensed Copilot users who want to unlock advanced features and boost productivity.
Unlock advanced Copilot features.
Customize Copilot for your workflow.
Master prompts for complex tasks.
Save time with smart tips and tricks.
Integrate Copilot across Microsoft 365.
3 Hours
R1050
Master Microsoft Excel Basics
Unlock the Power of Excel – From Basics to Confidence in Just 4 Hours
Who it’s for: Anyone who wants to learn Excel from scratch.
Navigate Excel’s interface and essential tools
Enter, format, and organize data like a pro
Create powerful formulas and use key functions
Build charts and visualize your data effectively
Sort, filter, and manage large datasets with ease
Prepare and print polished spreadsheets
4 Hours
R1400
Master Microsoft Word Basics
Master Microsoft Word – Create Professional Documents with Ease
Who it’s for: Anyone who wants to learn Word from scratch
Navigate Word’s interface and essential tools
Format text, paragraphs, and pages professionally
Work with tables, images, and other elements
Use styles and templates for consistency
Apply headers, footers, and page numbering
Prepare documents for printing and sharing
4 Hours
R1400
Windows 11
Made Easy
Windows doesn’t have to be confusing. Learn where your files live, how the taskbar works, and how to find your apps.
Who it’s for: Anyone who wants to learn Win 11
Navigate Windows like a pro
Find and organize files and folders
Understand apps and the Start menu
Quick tips to save time and stress
Learn how to make your workflow flawless
4 Hours
R1400
Copilot Starter
Discover AI features available in free Microsoft 365 accounts and how to use them to get more done.
Who it’s for: Anyone that wants to start with AI
Explore AI tools available in free apps
Simplify tasks and save time
Tips for using AI responsibly
Boost productivity with what’s accessible
4 Hours
R1400
The Account You Use Determines Your Lab — Here’s How to Check Yours
Before joining any of our hands-on labs, it really helps to know which Microsoft account you’re working with. Most people actually have more than one without realising it — a personal one, maybe a Family subscription, and sometimes a school or work account on top of that.
The good news is that figuring it out is quick, painless, and doesn’t require a degree in wizardry.
Here’s the simple idea:
Microsoft has three main types of accounts, and knowing which one you have helps us guide you to the right tools, the right features, and the right training session.
Personal Account (Free)
This is the everyday one — Outlook.com, Hotmail.com, Live.com. Free, simple, and great for basics.
Microsoft 365 Family (Paid Personal)
This one gives you the “fancy” versions of apps like Word, Excel, and Outlook, but it’s still personal. It doesn’t include business-grade tools like Teams admin features or SharePoint.
Business or School Account (Licensed)
This one is issued by your company or educational institution. It unlocks the full Microsoft 365 toolbox — Teams, SharePoint, OneDrive for Business, Viva, and all the collaboration magic.
And now the part everyone dreads but turns out to be surprisingly easy.
How to Check Which One You Have
Head to your Microsoft Account page
Sign in
Look for your account details:
• If the email ends in @outlook.com, @hotmail.com, or @live.com, or a personal mail like a @gmail.com — it’s personal.
• If you see “Microsoft 365 Family” under Subscriptions — you’ve got the premium personal one.
• If the address ends in your school or company’s domain — that’s your licensed business/school account.
Once you know which account you have, picking the right lab is a breeze — personal accounts give you the basics, Family gives you the premium apps, and business/school licences give you the full buffet.
And if you get stuck? Just reach out — confusion is temporary, support is forever.
Phone Number
+27 68 373 9909
